12/12/2023 0 Comments Sidekick id usb softwareThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. If Agatha is on break, you can reach her. Our Customer Support team is available Monday through Friday (except Ekahau, Inc/OY holidays). You can also email us at or call the toll-free number +1 (877) 607-8777. Necessary cookies are absolutely essential for the website to function properly. (AI Agatha answers your questions 24/7). However, OSD_Sidekick may still come in handy – apparently you can change most, if not all, settings of the screen without the fiddly rear joystick. My theory is that the USB driver OSD Sidekick installed needed a reconnect event to “discover” the screen.Īs an aside, it turned out that my M32Q is already on the latest firmware. I unplugged it from the rear of my PC, as that’s slightly easier I am not sure if it matters.Īnd lo and behold, OSD_Sidekick recognized my M32Q. On a whim, I disconnected my USB cable and reconnected it. I thought this would be odd, as I am using the USB cable included with the M32Q. Googling the issue, I found that some people recommended replacing the USB cable. ![]() I know it works too, because I have an iPad and an iPhone connected to my M32Q’s USB hub. I quickly verified that my USB cable was, indeed, connected. However, OSD_Sidekick.exe wouldn’t recognize my M32Q, instead displaying the error message “Please check if your USB cable is connected”. Installation was a bit odd – it froze my PC for a few moments. The software used to do so is called OSD_Sidekick. I wanted to find out what firmware my Gigabyte M32Q screen was running, and update it if necessary.
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